Refund policy

Returns:
We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within seven days of your order's arrival.
Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

Please note earrings, made to order items such as jewellery, accessories, jewellery making subscription boxes and footwear are exempt from the above return policy.

Lastly, to complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):
Once your return has been received and inspected, We'll send you an email to notify you, that we've received your returned item. We'll also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and your credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received your refund, first check your bank account,
We advise you to contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve done all of these, and you have not yet received your refund, please contact us at contact@anitaquansahlondon.com

Sale items (if applicable):
All sale items and items purchased using a promotional code are Final Sales. Sale items are not eligible for returns or exchanges.

Exchanges (if applicable)
We only replace items if they arrive defective or damaged. If you need to exchange a paid item for a different product with the same monetary value, send us an email at contact@anitaquansahlondon.com and ship your item to
5 Tierney Milton Keynes GB MK4 4HU.

Gifts:
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will jewellery to you.

Shipping:
To return your product, you should send your product to 5 Tierney Milton Keynes GB MK4 4HU

You will be responsible for the shipping costs for the returned items. Shipping costs are non-refundable. When you receive a refund, the shipping cost will be deducted from your refund.

If you are shipping back an item worth over £10.00, we advise using a trackable shipping service or purchasing shipping insurance.

INTERNATIONAL SHIPPING:
We ship internationally via UPS Worldwide Express for £35.00 for Europe. Price varies for other shipping destinations.
All orders ship from the UK. Please note; any customs and duties
tax levied on your order is the responsibility of the recipient. These fees are out of our control.
If you have questions related to customs charges, please contact your local customs office.

REPAIR POLICY
We will repair any jewelry design purchased through our website.
Items purchased through other retailers must be returned for repair to the store where the item was purchased.

Less than six months after purchase is FREE
More than six months is subject to repair fee. The fee is contingent upon material availability and nature of the repair.
Due to the nature of our products, we may not be able to order individual components needed to repair older items.
Please be advised that repairs take approximately 4 to 6 weeks for completion.

PRODUCT CARE
Each piece of Anita Quansah London jewellery, accessories, and footwear is hand-crafted with love and requires delicate handling. Please follow our recommended care routine to extend the life of your wearable arts so you can enjoy it longer.

After each wear, gently clean with a soft, clean jewellery cloth and store in the pouch and then place inside the box. Please note that the majority of the collection is handmade from wirework and beadwork, we advise treating each piece with care and love.
Our footwear is handmade with raffia, leather and embellished upper. These beautiful slippers are not made for the rain or water. So keep them dry and enjoy them longer.