FAQ's

GENERAL QUESTIONS:

CAN YOU CREATE A SOLD OUT ITEM AGAIN?

Unfortunately not. Due to the handmade nature of each piece, certain materials cannot be sourced. I use together with new articles, vintage pieces and heirlooms kindly donated to me, in all my works. I respect and value all my clients who have chosen to own a part of my heart. Replicating the work for me is like disrespecting them, and defrauding my soul.

So; one of a kind is the way!  Except for the footwear.

 

WHERE ARE YOUR DESIGNS MADE?

All designs from the collection are handmade with love by myself in my comfortable studio, in Milton Keynes England.

 

DO YOU SHIP INTERNATIONALLY?

Yes, I ship internationally to selected countries.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order has been received and verified, ready to ship items are dispatched within 1-5 working days.

For Bespoke and Made To Order items, see estimated production time located on the product page in the descriptions.

 

HOW DO YOU SHIP YOUR ITEMS AND HOW MUCH DOES IT COST?

Domestic shipping is free. I use Royal Mail and Parcel Force track-able, signed for service. Delivery times are 2-4 working days.

For International shipping, I use UPS Worldwide Express. 

Europe: 2-5 Working days from £35.00

USA: 2-5 Working days from £39.00

Africa: 5-10 Working days from £55.00

Asia 3-5 Working days from £55.00

Oceania: 3-5 Working days from  £55.00

South America: 3-5 Working days from £42.00

Australia: 5-7 Working days from £55.00

Canada: 2-5 Working days from £40.00

Please note. I'm unable to accommodate shipment to P.O boxes or APO Addresses.

I ship all orders with a trackable service through UPS, a signature is required upon delivery. Any customs and duties tax levied on your order is the responsibility of the recipient. These fees are out of my control.

Please note; unforeseen weather conditions and international customs could delay the delivery times of your order.

WHAT HAPPENS IF YOUR ORDER DOESN'T ARRIVE?

If your order hasn't arrived, please don't worry or panic.

Just log into your account to find your tracking number, to track your order online.

If you need further assistance with this issue, please do not hesitate to email

contact@anitaquansahlondon.com

 

WHAT'S YOUR REFUND POLICY?

Please bear in mind that all sales are final and I do not accept returns or exchanges or cancellation mid-design, for bespoke, made to order items.

If you receive your order and its damaged in transit, please email contact@anitaquansahlondon.com immediately if possible. Please include images of all damages with your enquiry.

I like to think I'm an understanding human being with a heart, and a people pleaser and servant to my customers. I want all my customers to be happy with their investments.

However, if you're not 100 per cent happy, please come to me, and we can put heads together to sort things out. You can best communicate with me by email at contact@anitaquansahlondon.com

HOW DO I CARE FOR MY PIECE OF JEWELLERY, FOOTWEAR AND ACCESSORIES?

Keep the prying eyes of MR DUST away from your precious treasures and purchase, and enjoy your art longer by storing away in the special tie-fastening wax print pouch and box provided.

Worried about all that sparkles, glitters and comes in robust brass forms? Don't panic! I've taken care of that for you, so you don't have to worry about your jewel losing its dull and looking ancient. Just show love from your end, and you'll have a long lasting relationship. Lovingly wipe with clean jewellery cloth to bring the sparkle back.

All footwear and bags in my collections are very delicate and should be cared for with love. Each item in my collection is not designed with rain in mind,  so keep them dry and enjoy them longer.

HOW DO I PAY?

All payments on my website are processed securely through my fabulous website host Shopify. I accept credit cards, Visa and Mastercard, debit cards and PayPal payments.

 

WHAT CURRENCY DO YOU USE?

All prices are listed in British Pounds.